Quilt Health Terms of Service
Last Updated : November 5, 2025
Acceptance of These Terms of Service
Quilt Health, Inc. (“Quilt Health,” “we,” “us,” or “our”) provides our services (described below) and related content to you through our website(s) located at https://QuiltHealth.com (the “Site”, and including any subscription services, updated or new features, functionality and technology, the “Service”). All access and use of the Service is subject to the terms and conditions contained in these Terms of Service (as amended from time to time, these “Terms of Service”). By accessing, browsing, or otherwise using the Site or any other aspect of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not accept the terms and conditions of these Terms of Service, you will not access, browse, or otherwise use the Service.
We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms of Service were last revised. You may read a current, effective copy of these Terms of Service by visiting the “Terms of Service” link on the Site. The revised terms and conditions will become effective at the time of posting. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service. You should periodically visit this page to review the current Terms of Service so you are aware of any revisions. If you do not agree to abide by these or any future Terms of Service, you will not access, browse, or use (or continue to access, browse, or use) the Service.
Your Privacy
At Quilt Health, we respect the privacy of our users. For more information please see our Privacy Policy, located at https://QuiltHealth.com/privacy/ (the “Privacy Policy”). By using the Service, you consent to our collection, use and disclosure of personal data and other data as outlined therein.
Additional Terms
In addition, when using certain features through the Service, you will be subject to any additional terms applicable to such features that may be posted on or within the Service from time to time. All such terms are hereby incorporated by reference into these Terms of Service.
Access and Use of the Service
Your Registration Obligations
You may be required to register with Quilt Health or provide information about yourself (e.g., name and email address) in order to access and use certain features of the Service, such as our mailing list. Communications from us and our affiliated companies may include but are not limited to: operational communications concerning your account or the use of the Site, updates concerning new and existing features or Content on the Site, communications concerning promotions run by us or our third-party partners, and news concerning Quilt Health and industry developments. If you choose to register for the Service, you agree to receive communications from us, including via e-mail, mail, telephone, text message, and other means, and you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you wish to opt out of receiving our e-mail communications, you can unsubscribe from our mailing list by following the unsubscribe options in the e-mail itself.
Children’s & Minors’ Privacy (PHI)
We support use of the Services by minors in coordination with their parent or legal guardian and their healthcare provider. When we handle a minor’s PHI, we do so solely as a Business Associate to the minor’s healthcare provider under HIPAA and our Business Associate Agreements (BAAs).
- Under 13 (COPPA): We collect online information from children under 13 only with verifiable parental consent (or as otherwise permitted by law). Verifiable consent may be obtained directly from a parent/guardian or via the child’s healthcare provider acting at the parent’s direction as part of care coordination.
- Ages 13–17: A minor may use the Services only with a parent/guardian’s consent and involvement, except where applicable law permits the minor to consent to care on their own (e.g., certain sensitive services). In those cases, we will follow the provider’s instructions and limit disclosures consistent with law.
- What this covers: Parental consent (or, where permitted, minor consent) applies to account creation, in-app communications, and collection of information through the Services for care coordination and clinical-trial matching on behalf of the provider.
- No sales/ads: We do not sell minors’ personal information or PHI, and we do not “share” minors’ personal information for cross-context behavioral advertising. We do not send marketing to minors without the required consents.
- Parent/guardian rights (COPPA): Parents/guardians may review, correct, or delete their child’s personal information collected through the Services and may withdraw consent at any time. To exercise these rights, contact us at Help@QuiltHealth.com (please include the child’s name, associated account/email, and the provider’s name). Requests relating to PHI should be directed to the child’s healthcare provider, who controls the medical record; we will assist the provider as required by HIPAA.
- If consent is missing: If we learn we have collected information from a child without the required consent, we will disable the account and delete the information or obtain consent promptly, consistent with legal and clinical requirements.
Note: This section governs minors’ use of the Services. Our handling of PHI for any user—minor or adult—is governed by HIPAA and our BAAs with the healthcare provider. PHI processed under HIPAA/BAAs is not governed by the consumer portions of this Privacy Policy.
Where state law grants a minor the right to consent to specific services (e.g., mental health, reproductive health, STI/HIV, substance use), we will follow the provider’s instructions and applicable state law regarding confidentiality and parental access.
Member Account, Password and Security
You are responsible for maintaining the confidentiality of your password and account details, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Quilt Health of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Quilt Health and its current and future affiliates (collectively, “Quilt Health Affiliates”) will not be liable for any loss or damage arising from your failure to comply with this paragraph. We implement administrative, technical, and physical safeguards designed to protect information we process. Where we handle PHI on behalf of your provider, we do so in accordance with HIPAA and applicable BAAs.
Modifications to Service
Quilt Health reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Quilt Health and Quilt Health Affiliates will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
General Practices Regarding Use and Storage
You acknowledge that Quilt Health may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Quilt Health’s or its third-party service providers’ servers on your behalf. You agree that Quilt Health has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that Quilt Health reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Quilt Health reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
Conditions of Access and Use
User Conduct
You agree to not:(a) take any action that imposes an unreasonable load on the Site’s infrastructure, (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site, (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the Site, (d) engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods, (e) delete or alter any material posted on the Site by Quilt Health or any other person or entity, or (f) frame or link to any of the materials or information available on the Site.
If you are blocked by Quilt Health from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).
The Services do not provide medical advice and are not a substitute for professional diagnosis or treatment. Do not use the Services for emergencies. Call 911 or your local emergency number. The Service is not a medical device and does not create a patient-provider relationship; professional services (if any) are provided by independent healthcare professionals (if you have or will have a CPOM/MSO structure).
Patient Navigation & Center Connections
As a convenience, we may help you locate and connect with sickle cell disease (SCD) treatment centers or other providers (“Centers”). Any information we provide about Centers is informational only. We may also provide administrative support relative to coverage or access therapies to treat your condition. We do not practice medicine, provide medical advice, or recommend or endorse any specific Center, provider, or treatment. We do not guarantee appointment availability, quality, or outcomes. You are solely responsible for choosing any Center and for all care you receive.
Commercial Use
Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, grant access to, transfer, or otherwise use or exploit any portion of the Service for any commercial purposes. The Service is for your personal use.
Mobile Services and Software
Mobile Services
The Service includes certain services that are available via a mobile device, including the ability to browse the Service and the Site from a mobile device (the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices.
Telephonic Communications Services
By using the Service and providing us with your telephone number(s), you are consenting to be contacted by Quilt Health or Quilt Health Affiliates or their partners by telephone (including on a recorded line), automated calling, automated telephone dialing system calling, automated system calling, artificial voice or pre-recorded calling, text message, SMS and/or MMS message, fax, or other telephonic or electronic means for marketing, solicitation, informational or another purposes. You may be required to respond to an initial call or message as instructed to complete your registration and confirm enrollment to receive such calls, texts or other telephonic communications. You do not have to consent to receive calls or text messages from Quilt Health or Quilt Health Affiliates or their partners for marketing or solicitation purposes to purchase Quilt Health’s products or services. In the event you no longer wish to receive such calls, text messages or other telephonic communications, you agree to notify Quilt Health or Quilt Health Affiliates or their partners, as applicable, directly. In the event you change or deactivate your telephone number, you agree to promptly update your Quilt Health account information to ensure that your messages are not sent to a person that acquires your old telephone number.
There is no additional charge for telephonic communications, but your carrier’s standard message and data rates apply to any calls, text messages, SMS or MMS messages you send or receive. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. We are not liable for any delays in the receipt of, or any failures to receive, any calls, text messages, SMS or MMS messages, as delivery is subject to effective transmission by your mobile carrier and compatibility of your mobile device. Please contact your mobile carrier if you have any questions regarding these issues or your mobile data and messaging plan.
By reply to any text, SMS or MMS message you receive from us, you may text “STOP” to cancel or “HELP” for customer support information. If you choose to cancel text, SMS or MMS messages from us, you agree to receive a final message from us confirming your cancellation.
Ownership; Restrictions
The technology and software underlying the Service or distributed in connection therewith are the property of Quilt Health, Quilt Health Affiliates, and their licensors (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Quilt Health.
Special Notice for International Use; Export Controls
This Site is directed to users in the United States. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of the United States. Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. If you access the Site or the Content from outside of the United States, you do so at your own risk. The United States controls the export of products and information. You expressly agree to comply with such restrictions and not to export or re-export any of the Content to countries or persons prohibited under the export control laws. By downloading the Content, you are expressly agreeing that you are not in a country where such export is prohibited or are a person or entity for which such export is prohibited. You are solely responsible for compliance with the laws of your specific jurisdiction regarding the import, export, or re-export of the Content.
Intellectual Property Rights
Service Content
The Service contains material, including but not limited to software, text, graphics and images, and other features (“Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. We may own the Content or portions of the Content may be made available to us through arrangements that we have with third-parties. Except as expressly authorized by Quilt Health, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Content, in whole or in part other than as specifically authorized herein. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. None of the Content for the Site may be retransmitted without the express written consent from the Quilt Health for each and every instance. If you violate any part of this Agreement, your right to access and/or use the Content and Site shall automatically terminate and you shall immediately destroy any copies you have made of the Content.
Trademarks
The Quilt Health name and logos are trademarks and service marks of Quilt Health (collectively the “Quilt Health Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Quilt Health (the “Third-Party Trademarks”, and, collectively with the Quilt Health Trademarks, the “Trademarks”). Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks displayed on the Service, without our prior written permission specific for each such use. All goodwill generated from the use of Quilt Health Trademarks will inure to our exclusive benefit.
Usage Data
You hereby authorize Quilt Health and Quilt Health Affiliates and their third-party service providers to collect and analyze data and information relating to the Service and related systems and technologies and derive statistical and usage data relating thereto (collectively, “Usage Data”). Quilt Health and Quilt Health Affiliates may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.
Submissions
Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Service (“Submissions”), provided by you to Quilt Health or any Quilt Health Affiliate are non-confidential and Quilt Health and Quilt Health Affiliates will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you. Submissions exclude PHI and information you provide within secure account areas for care coordination. We handle such information per our Privacy Policy and, where applicable, HIPAA/BAAs.
PHI
For clarity, Protected Health Information (“PHI”) (as defined by HIPAA) that we receive or create on behalf of your healthcare provider is not ‘Usage Data’ or ‘Submissions’ for purposes of these Terms and is handled solely under HIPAA and our Business Associate Agreements (“BAAs”). We do not use PHI for our own purposes except as permitted by HIPAA/BAAs. If you access the Services in connection with care from a healthcare provider, the provider agreement and applicable BAAs govern our processing of PHI and control in the event of conflict with these Terms. Requests to access, amend, or restrict PHI should be directed to your healthcare provider, who controls your designated record set. We will reasonably assist your provider in responding.
Third-Party Services and Material
Third-Party Services
The Service may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Services”). Your access and use of the Third-Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Services on the websites or via the technology platforms of their respective providers. Some Third-Party Services will provide us with access to certain information that you have provided to third parties, including through such Third-Party Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating Third-Party Services and our use, storage and disclosure of information related to you and your use of such Third-Party Services within the Service, please see our Privacy Policy. Quilt Health has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services, or on the privacy practices of Third-Party Services. We encourage you to review the privacy policies of the third parties providing Third-Party Services prior to using such services. You, and not Quilt Health or any Quilt Health Affiliate, will be responsible for any and all costs and charges associated with your use of any Third-Party Services. Quilt Health enables these Third-Party Services merely as a convenience and the integration or inclusion of such Third-Party Services does not imply an endorsement or recommendation. Any dealings you have with third parties while using the Service are between you and the third party. Quilt Health and Quilt Health Affiliates will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services. We do not intentionally transmit PHI to third-party tools that are not operating under a BAA. Where third-party service providers support the Services, they are contractually restricted to use information only to provide those services and, where PHI is involved, to do so under a BAA.
Third-Party Material
Under no circumstances will Quilt Health or any Quilt Health Affiliate be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Quilt Health does not pre-screen content, but that Quilt Health and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Quilt Health and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Quilt Health, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
Enterprise Access
If you are accessing our Services through an employer, health plan, health care provider, or another sponsoring organization or platform, your use may also be governed by separate terms established between us and that sponsoring organization or platform (“Supplemental Terms”). Those Supplemental Terms apply in addition to these Terms. If you have questions about the Supplemental Terms, you should reach out directly to the sponsoring organization.
Conflicts Between Agreements
Where there is any inconsistency between these Terms of Service and Supplemental Terms, the Supplemental Terms will control, unless we and that organization have expressly agreed otherwise in writing.
Jurisdiction and Availability
Our Services are operated from the United States and are intended for use under U.S. law. We do not represent or guarantee that the Services are suitable or available in other countries. References within the Services to features or content do not imply that they will be offered outside the United States, and you may not use or access the Services from other jurisdictions.
Indemnification
To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Quilt Health and Quilt Health Affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the “Quilt Health Parties”), from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, your connection to the Service, your violation of these Terms of Service, or your violation of any rights of another. Quilt Health will provide notice to you of any such claim, suit, or proceeding. Quilt Health reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting Quilt Health’s defense of such matter. You may not settle or compromise any claim against the Quilt Health Parties without Quilt Health’s written consent.
Disclaimer of Warranties
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE QUILT HEALTH PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE QUILT HEALTH PARTIES MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OR INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE QUILT HEALTH PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE QUILT HEALTH PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL THE QUILT HEALTH PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID QUILT HEALTH IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “INDEMNIFICATION”, “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.
Termination
You agree that Quilt Health, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including for lack of use or if Quilt Health believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Service, may be referred to appropriate law enforcement authorities. Quilt Health may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of these Terms of Service may be effected without prior notice, and acknowledge and agree that Quilt Health may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Quilt Health and Quilt Health Affiliates will not be liable to you or any third party for any termination of your access to the Service.
General
These Terms of Service (together with the terms incorporated by reference herein) constitute the entire agreement between you and Quilt Health governing your access and use of the Service and supersede any prior agreements between you and Quilt Health with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use Third-Party Services, third-party content or third-party software. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. Failure of the Quilt Health to act on or enforce any provision of these Terms of Service shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against the Quilt Health unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by the Quilt Health and you, this Terms of Service constitutes the entire agreement between you and the Quilt Health with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. This Agreement will inure to the benefit of our successors, assigns, licensees, and sublicensees. As used in these Terms of Service, the words “include” and “including,” and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words “without limitation.” Notices to you may be made via either email or regular mail. Quilt Health is not liable for protection of privacy of electronic mail or other information transferred through the Internet or any other network that you may use. Information submitted or provided by you to the public portions of the Site might be publicly accessible. Information you submit within secure account areas is not public and is handled per our Privacy Policy and (where applicable) our BAAs. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service. Quilt Health will not be in default hereunder by reason of any failure or delay in the performance of its obligations where such failure or delay is due to civil disturbances, riot, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment, or any other circumstances or causes beyond Quilt Health’s reasonable control.
Dispute Resolution Through Arbitration
Any disagreement, claim, or controversy between you and Quilt Health that relates to these Terms of Service, your access or use of the Services, or any aspect of your relationship with Quilt Health, will be resolved by binding arbitration rather than in court (the “Arbitration Agreement”). You may still pursue qualifying claims in small claims court, and either party may seek court orders to protect intellectual property rights (such as patents, copyrights, trademarks, trade secrets, or domain names). This Arbitration Agreement applies to all claims, including those that arose before the effective date of these Terms, and it will continue even if your relationship with Quilt Health ends. This Arbitration Agreement is governed by the Federal Arbitration Act.
Arbitration Process and Rules
To begin arbitration, you must send a written request describing your claim to our registered agent at: 850 New Burton Road, Suite 201, Dover, DE 19904. The arbitration will be handled by a neutral dispute resolution provider that you and Quilt Health agree upon, with individual arbitrators also chosen by mutual agreement. Arbitrators must act independently and impartially. This Arbitration Agreement is interpreted under Delaware law where applicable, and otherwise under the laws of the State of Delaware, except that the Federal Arbitration Act governs the arbitration process itself. Any arbitration will be administered by JAMS in accordance with the JAMS Consumer Arbitration Rules (or, for non-consumer disputes, the JAMS Comprehensive Arbitration Rules), as modified by this Arbitration Agreement and governed by the Federal Arbitration Act.
Powers of the Arbitrator
The arbitrator has the sole authority to decide what disputes fall within this Arbitration Agreement, as well as any issues concerning its enforceability or interpretation. The arbitrator may resolve claims, award damages, or order other relief that would otherwise be available in court. The arbitrator’s written decision will explain the essential findings and will be final and binding on both you and Quilt Health. Arbitrations will proceed on an individual basis only and will not be combined with other cases or claims.
Waiver of Jury Trial
By agreeing to this Arbitration Agreement, both you and Quilt Health give up the right to a trial before a judge or jury. The arbitrator may award the same remedies that a court could and must follow these Terms of Service. Court review of arbitration decisions is very limited.
Class Action Waiver
All disputes must be handled on an individual basis, not as part of a class or representative action. If a court finds that applicable law prevents enforcing this waiver for a specific type of claim, that claim must be brought in state or federal court in Suffolk County, Massachusetts, while all remaining claims continue in arbitration.
Opt-Out Option
You may opt out of this Arbitration Agreement by sending written notice within 30 days of becoming subject to it. The notice must include your name, mailing address, email address linked to your account, and a clear statement that you wish to opt out. Send notice by email to Help@QuiltHealth.com or by mail to: Quilt Health, 160 Federal Street Suite 2100, Boston, MA 02110. If you opt out, these Terms of Service still apply to you, except for this Arbitration Agreement. Opting out does not affect any other arbitration agreements you may have with Quilt Health. If Quilt Health makes a future material change to this Arbitration Agreement, you may reject that change within 30 days by providing notice in the same way.
Severability
If any part of this Arbitration Agreement is found unenforceable, that portion will be removed, and the rest of the Agreement will continue in effect, except as otherwise stated in the Class Action Waiver section.
Release
You hereby release Quilt Health and its successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Services, including but not limited to, any interactions with or conduct of other users or third-party websites of any kind arising in connection with or as a result of these Terms of Service or your use of the Services. If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.” The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind, including personal injuries, death or property damage for any unconscionable commercial practice by Quilt Health or for Quilt Health’s fraud, deception, false promise, misrepresentation or concealment, or suppression or omission of any material fact in connection with our Services provided hereunder.
Force Majeure
We are not liable for any delay or failure relating to the Services which results from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, pandemics, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
Governing Law
These Terms of Service and any action related to these Terms of Service will be governed and construed in accordance with the Delaware General Corporation Law as to matters within the scope thereof, and all other matters shall be governed by and construed in accordance with the internal laws of the State of Delaware, without regard to its principles of conflicts of laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Service.
No Waiver
Any waiver or failure to enforce any provision of these Terms of Service on one occasion will not be a waiver of any other provision or of such provision on any other occasion.
Severability
If it turns out that a portion of these Terms of Service are not enforceable, then that portion will be construed in a manner to reflect, as nearly as possible, the original intention of the parties. This will not affect any other terms.
Complete Agreement
These Terms of Service are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.
U.S. Government Restricted Rights
The Service is made available to the U.S. government with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the U.S. government is subject to the restrictions contained in 48 CFR 52.227-19 and 48 CFR 252.227-7013 et seq. or its successor. Access or use of the Service (including the Software) by the U.S. government constitutes acknowledgement of our proprietary rights in the Service (including the Software).
Questions? Concerns? Suggestions?
Please contact us via this form (https://quilthealth.com/contact-us) to report any violations of these Terms of Service or to pose any questions regarding these Terms of Service or the Service.