Quilt Health Terms of Service

Last Updated : December 5, 2024 

Acceptance of These Terms of Service

Quilt Health, Inc. (“Quilt Health,” “we,” “us,” or “our”) provides our services (described below) and related content to you through our website(s) located at https://QuiltHealth.com (the “Site”, and including any subscription services, updated or new features, functionality and technology, the “Service”).  All access and use of the Service is subject to the terms and conditions contained in these Terms of Service (as amended from time to time, these “Terms of Service”).  By accessing, browsing, or otherwise using the Site or any other aspect of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.  If you do not accept the terms and conditions of these Terms of Service, you will not access, browse, or otherwise use the Service. 

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time.  If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms of Service were last revised.  You may read a current, effective copy of these Terms of Service by visiting the “Terms of Service” link on the Site.  The revised terms and conditions will become effective at the time of posting.  Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.  You should periodically visit this page to review the current Terms of Service so you are aware of any revisions.  If you do not agree to abide by these or any future Terms of Service, you will not access, browse, or use (or continue to access, browse, or use) the Service.

Your Privacy:  At Quilt Health, we respect the privacy of our users.  For more information please see our Privacy Policy, located at https://QuiltHealth.com/privacy/ (the “Privacy Policy”).  By using the Service, you consent to our collection, use and disclosure of personal data and other data as outlined therein.

Additional Terms:  In addition, when using certain features through the Service, you will be subject to any additional terms applicable to such features that may be posted on or within the Service from time to time.  All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of the Service

Your Registration Obligations:  You may be required to register with Quilt Health or provide information about yourself (e.g., name and email address) in order to access and use certain features of the Service, such as our mailing list.  Communications from us and our affiliated companies may include but are not limited to: operational communications concerning your account or the use of the Site, updates concerning new and existing features or Content on the Site, communications concerning promotions run by us or our third-party partners, and news concerning Quilt Health and industry developments.  If you choose to register for the Service, you agree to receive communications from us, including via e-mail, mail, telephone, text message, and other means, and you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service’s registration form.  Registration data and certain other information about you are governed by our Privacy Policy.  If you are under 13 years of age, you are not authorized to use the Service, with or without registering.  In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the express consent of your parent or guardian, and you agree to provide true, accurate, current, and complete information as requested by Quilt Health to confirm such express consent.  If you wish to opt out of receiving our e-mail communications, you can unsubscribe from our mailing list by following the unsubscribe options in the e-mail itself.

Member Account, Password and Security:  You are responsible for maintaining the confidentiality of your password and account details, if any, and are fully responsible for any and all activities that occur under your password or account.  You agree to (a) immediately notify Quilt Health of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service.  Quilt Health and its current and future affiliates (collectively, “Quilt Health Affiliates”) will not be liable for any loss or damage arising from your failure to comply with this paragraph.

Modifications to Service:  Quilt Health reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.  You agree that Quilt Health and Quilt Health Affiliates will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

General Practices Regarding Use and Storage:  You acknowledge that Quilt Health may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Quilt Health’s or its third-party service providers’ servers on your behalf.  You agree that Quilt Health has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service.  You acknowledge that Quilt Health reserves the right to terminate accounts that are inactive for an extended period of time.  You further acknowledge that Quilt Health reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Conditions of Access and Use

User Conduct:  You agree to not:(a) take any action that imposes an unreasonable load on the Site’s infrastructure, (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site, (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the Site, (d) engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods, (e) delete or alter any material posted on the Site by Quilt Health or any other person or entity, or (f) frame or link to any of the materials or information available on the Site.

If you are blocked by Quilt Health from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).

Commercial Use:  Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, grant access to, transfer, or otherwise use or exploit any portion of the Service for any commercial purposes.  The Service is for your personal use.

Mobile Services and Software

Mobile Services: The Service includes certain services that are available via a mobile device, including the ability to browse the Service and the Site from a mobile device (the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. 

Telephonic Communications Services:  By using the Service and providing us with your telephone number(s), you are consenting to be contacted by Quilt Health or Quilt Health Affiliates or their partners by telephone (including on a recorded line), automated calling, automated telephone dialing system calling, automated system calling, artificial voice or pre-recorded calling, text message, SMS and/or MMS message, fax, or other telephonic or electronic means for marketing, solicitation, informational or another purposes, even if your telephone number(s) is registered on the National Do Not Call List, a state Do not Call List, or the internal Do Not Call List of Quilt Health or Quilt Health Affiliates or their partners.  You may be required to respond to an initial call or message as instructed to complete your registration and confirm enrollment to receive such calls, texts or other telephonic communications.  You do not have to consent to receive calls or text messages from Quilt Health or Quilt Health Affiliates or their partners for marketing or solicitation purposes to purchase Quilt Health’s products or services.  In the event you no longer wish to receive such calls, text messages or other telephonic communications, you agree to notify Quilt Health or Quilt Health Affiliates or their partners, as applicable, directly.  In the event you change or deactivate your telephone number, you agree to promptly update your Quilt Health account information to ensure that your messages are not sent to a person that acquires your old telephone number. 

There is no additional charge for telephonic communications, but your carrier’s standard message and data rates apply to any calls, text messages, SMS or MMS messages you send or receive.  Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device.  We are not liable for any delays in the receipt of, or any failures to receive, any calls, text messages, SMS or MMS messages, as delivery is subject to effective transmission by your mobile carrier and compatibility of your mobile device.  Please contact your mobile carrier if you have any questions regarding these issues or your mobile data and messaging plan.

By reply to any text, SMS or MMS message you receive from us, you may text “STOP” to cancel or “HELP” for customer support information.  If you choose to cancel text, SMS or MMS messages from us, you agree to receive a final message from us confirming your cancellation. 

Ownership; Restrictions: The technology and software underlying the Service or distributed in connection therewith are the property of Quilt Health, Quilt Health Affiliates, and their licensors (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Quilt Health.

Special Notice for International Use; Export Controls:  This Site is directed to users in the United States.  We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of the United States.  Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.  If you access the Site or the Content from outside of the United States, you do so at your own risk.  The United States controls the export of products and information.  You expressly agree to comply with such restrictions and not to export or re-export any of the Content to countries or persons prohibited under the export control laws.  By downloading the Content, you are expressly agreeing that you are not in a country where such export is prohibited or are a person or entity for which such export is prohibited.  You are solely responsible for compliance with the laws of your specific jurisdiction regarding the import, export, or re-export of the Content.

Intellectual Property Rights

Service Content: The Service contains material, including but not limited to software, text, graphics and images, and other features (“Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws.  We may own the Content or portions of the Content may be made available to us through arrangements that we have with third-parties.  Except as expressly authorized by Quilt Health, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Content, in whole or in part other than as specifically authorized herein.  You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  None of the Content for the Site may be retransmitted without the express written consent from the Quilt Health for each and every instance.  If you violate any part of this Agreement, your right to access and/or use the Content and Site shall automatically terminate and you shall immediately destroy any copies you have made of the Content.

Trademarks: The Quilt Health name and logos are trademarks and service marks of Quilt Health (collectively the “Quilt Health Trademarks”).  Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Quilt Health (the “Third-Party Trademarks”, and, collectively with the Quilt Health Trademarks, the “Trademarks”).  Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks displayed on the Service, without our prior written permission specific for each such use.  All goodwill generated from the use of Quilt Health Trademarks will inure to our exclusive benefit.

Usage Data:  You hereby authorize Quilt Health and Quilt Health Affiliates and their third-party service providers to collect and analyze data and information relating to the Service and related systems and technologies and derive statistical and usage data relating thereto (collectively, “Usage Data”).  Quilt Health and Quilt Health Affiliates may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.

Submissions:  Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Service (“Submissions”), provided by you to Quilt Health or any Quilt Health Affiliate are non-confidential and Quilt Health and Quilt Health Affiliates will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you. 

Third-Party Services and Material 

Third-Party Services:  The Service may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Services”).  Your access and use of the Third-Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Services on the websites or via the technology platforms of their respective providers.  Some Third-Party Services will provide us with access to certain information that you have provided to third parties, including through such Third-Party Services, and we will use, store and disclose such information in accordance with our Privacy Policy.  For more information about the implications of activating Third-Party Services and our use, storage and disclosure of information related to you and your use of such Third-Party Services within the Service, please see our Privacy Policy.  Quilt Health has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services, or on the privacy practices of Third-Party Services.  We encourage you to review the privacy policies of the third parties providing Third-Party Services prior to using such services.  You, and not Quilt Health or any Quilt Health Affiliate, will be responsible for any and all costs and charges associated with your use of any Third-Party Services.  Quilt Health enables these Third-Party Services merely as a convenience and the integration or inclusion of such Third-Party Services does not imply an endorsement or recommendation.  Any dealings you have with third parties while using the Service are between you and the third party.  Quilt Health and Quilt Health Affiliates will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services.

Third-Party Material: Under no circumstances will Quilt Health or any Quilt Health Affiliate be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.  You acknowledge that Quilt Health does not pre-screen content, but that Quilt Health and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.  Without limiting the foregoing, Quilt Health and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Quilt Health, in its sole discretion, to be otherwise objectionable.  You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. 

Indemnification

To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Quilt Health and Quilt Health Affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the “Quilt Health Parties”), from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, your connection to the Service, your violation of these Terms of Service, or your violation of any rights of another.  Quilt Health will provide notice to you of any such claim, suit, or proceeding.  Quilt Health reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting Quilt Health’s defense of such matter.  You may not settle or compromise any claim against the Quilt Health Parties without Quilt Health’s written consent. 

Disclaimer of Warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.  THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  THE QUILT HEALTH PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE QUILT HEALTH PARTIES MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OR INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE QUILT HEALTH PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE QUILT HEALTH PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE.  IN NO EVENT WILL THE QUILT HEALTH PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID QUILT HEALTH IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). 

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.  ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU.  IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE. 

IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “INDEMNIFICATION”, “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY.  IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

Termination

You agree that Quilt Health, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including for lack of use or if Quilt Health believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service.  Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Service, may be referred to appropriate law enforcement authorities.  Quilt Health may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice.  You agree that any termination of your access to the Service under any provision of these Terms of Service may be effected without prior notice, and acknowledge and agree that Quilt Health may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service.  Further, you agree that Quilt Health and Quilt Health Affiliates will not be liable to you or any third party for any termination of your access to the Service.

General

These Terms of Service (together with the terms incorporated by reference herein) constitute the entire agreement between you and Quilt Health governing your access and use of the Service, and supersede any prior agreements between you and Quilt Health with respect to the Service.  You also may be subject to additional terms and conditions that may apply when you use Third-Party Services, third-party content or third-party software.  These Terms of Service will be governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions.  You expressly agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Suffolk, Massachusetts.  If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.  Failure of the Quilt Health to act on or enforce any provision of these Terms of Service shall not be construed as a waiver of that provision or any other provision in this Agreement.  No waiver shall be effective against the Quilt Health unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.  Except as expressly agreed by the Quilt Health and you, this Terms of Service constitutes the entire agreement between you and the Quilt Health with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter.  The section headings are provided merely for convenience and shall not be given any legal import.  This Agreement will inure to the benefit of our successors, assigns, licensees, and sublicensees.  As used in these Terms of Service, the words “include” and “including,” and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words “without limitation.”  Notices to you may be made via either email or regular mail.  Quilt Health is not liable for protection of privacy of electronic mail or other information transferred through the Internet or any other network that you may use.  Any information submitted or provided by you to the Site might be publicly accessible.  The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.  Quilt Health will not be in default hereunder by reason of any failure or delay in the performance of its obligations where such failure or delay is due to civil disturbances, riot, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment, or any other circumstances or causes beyond Quilt Health’s reasonable control.

U.S. Government Restricted Rights

The Service is made available to the U.S. government with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the U.S. government is subject to the restrictions contained in 48 CFR 52.227-19 and 48 CFR 252.227-7013 et seq. or its successor.  Access or use of the Service (including the Software) by the U.S. government constitutes acknowledgement of our proprietary rights in the Service (including the Software).

Questions?  Concerns?  Suggestions?

 
Please contact us at contact@quilthealth.com to report any violations of these Terms of Service or to pose any questions regarding these Terms of Service or the Service.

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